We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, around 94% of our sales are international.

All stocked items are typically packaged ready for dispatch within 1-2 business days unless the item is a special order item.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but are there to give a general indication of the relative time-frames compared to the other services. Courier shipping time-frames are mostly at least double their quoted shipping times. Please also take into consideration the following info when deciding which shipping options you choose. 

Courier & AirMail Options

We offer a range of international and domestic Courier Services for speedy and efficient delivery as well as the budget option of the much slower Standard AirMail.


Apart from the consistent tracking and reliable service you expect from couriers, you'll also see much faster entry into countries as they quickly handle their own Customs entry, unlike AirMail which is processed by Customs themselves.

One issue with couriers is their unrealistic estimated timeframes. Those timeframes on our website are automatically generated from the couriers and unfortunately, we can't change that.

Aramex and Fastway do pickups the day that we have them packaged and their tracking starts from pickup.UPS uses a third-party courier to uplift to the Sydney UPS Distribution Centre. The pickups are daily at lunchtime AEST. It takes 2 -3 business days before the orders are scanned in Sydney and this is when you will first see actual movement in you tracking. After your shipment leaves Australia, you'll find it will get to you quite quickly. 

Most other couriers are next day pickups and like UPS generally only show tracking movement once they are scanned in Sydney while they are getting ready for departure.

Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

Standard AirMail - Estimated international delivery speeds

Standard Airmail uses Australia Post to get your package to Sydney where it is handed over to a third party for the freight to your country. At the handover point, we don't see any tracking until your Customs Service hands the package over to your countries mail service.

What happens typically, is the third party delivers the package to your countries International Freight Arrivals.

Fun Fact: While actually being within your country's border, until it has been cleared by customs, your package is officially in an international zone.

After arrival, most countries place your package into Quarantine as a measure to prevent their Customs staff from contracting the Coronavirus while clearing foreign goods. This quarantine period depends on your country but it could be just days and in some cases a number of weeks. 

Estimated international delivery speeds for Standard AirMail

These estimates are a rough guide and shipping conditions and speeds can change without notice. They don't include the time spent getting to Sydney as well as the time spent in Quarantine and Customs in your country. 

For the most up to date delivery speeds please see the following link

Please bare in mind that time spent in Customs Quarantine is not included in this table.

Last updated September 2020.

Zone Country Standard Airmail

Zone 1:

New Zealand

New Zealand


6-12 business days

Zone 2:




10-20 business days

Zone 3:

Rest of Asia

Hong Kong2, 4


12-19 business days



17-25 business days



8-18 business days



10-20 business days



7-17 business days



6-15 business days



7-17 business days



10-20 business days



7-17 business days

Zone 4:

USA & Canada



10-20 business days



10-20 business days

Zone 5:
Pacific Islands


12-18 business days



12-18 business days

Cook Islands


12-18 business days



12-18 business days



12-18 business days



12-18 business days



12-18 business days



12-18 business days



12-18 business days

New Caledonia


12-18 business days



12-18 business days

Papua New Guinea


12-18 business days



12-18 business days

Solomon Islands


12-18 business days

Sri Lanka


12-18 business days

Timor Leste


12-18 business days



12-18 business days



12-18 business days

Zone 6:

UK & Ireland



9-15 business days

Ireland2, 3


12-25 business days

Zone 7:

Major Europe



9-20 business days



9-20 business days



9-20 business days



9-20 business days



9-20 business days



9-20 business days



9-20 business days



9-20 business days


Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ significantly. For this reason we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic to say the least. Most courier shipments are taking at least twice as long due to Covid-19 slowdowns. 
We thank you for your kind patience during this difficult global time.


Other Shipping Information

If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.
Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case, we will select a courier of similar value that services your address.

Customs and Duties 

As we manufacture and ship from Australia, there are a number of countries that are exempt from Customs charges due to free trade agreements.

Countries with Free Trade Agreements with Australia

US, Japan, China, New Zealand, South Korea, Singapore, Thailand, Malaysia, Hong Kong, Chile, Peru, Indonesia and most Pacific Island Countries. This list may change over time so for the most up to date information please refer to this DFAT website.

Other Countries

For all other countries, you will find that recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that in many countries, there will be import duties for you to pay before your shipment is delivered. Please see our Terms & Conditions for more details.

Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 

If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds".

Any and all costs to us to return any product that is deliberately not received will come out of any potential refund. Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

Note: If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all of the potential refunds to cover our losses.